Delta Air Lines reported that a flight traveling from Amsterdam to Detroit with 270 passengers found himself stuck in a remote military base in Canada for nearly 24 hours after making an emergency landing on Sunday.
“Delta Flight 135 from Amsterdam to Detroit on December 10 experienced a mechanical problem and diverted to Goose Bay, Newfoundland, on Sunday afternoon, out of an abundance of caution,” a Delta spokesperson said in a statement reported by NBC News.
Happy Valley-Goose Bay is a city located on the northeastern coast of Canada and has a population of less than 10,000. It is home to a Canadian Air Force base with a runway long enough to allow for an emergency aircraft landing.
After changing planes and waiting hours to resume their trip, a staffing issue grounded them overnight. “Crew work schedules were affected due to weather and runway conditions at Goose Bay Airport, forcing the airport to suspend operations,” the airline said in a statement.
“I boarded a new plane after waiting over 7 hours, waited an hour after boarding to take off and heard this the crew and pilot had completed their allotted flight hours and now they needed to rest between 10 and 12 hours. Now Delta is looking for accommodation for all of us,” Shikha Joshi, who was on the flight with her 4-year-old son, wrote in an Instagram Story.
Joshi told NBC News that Canadian customs took the passengers to the military barracks in groups of 25 to 30. Each family was given a key to a room with basic amenities, where They slept for about two hours before a bus arrived to take them to another plane.
“Delta sent additional aircraft to Goose Bay on Monday to take customers to their final destinations,” according to the airline’s statement.
A Delta spokesperson said the airline worked with Goose Bay officials to arrange food, water and accommodations for passengers from Sunday to Monday.
Delta apologized for the inconvenience and assured NBC News it would compensate customers.
“We apologize to customers for this inconvenience as we continue to work to make them feel comfortable,” Delta said.
The FAA said it would investigate.
“If we hadn't landed at that time, the engine would have failed because the defrost function no longer worked. “I'm grateful for everything that happened, but Delta could have handled the aftermath better,” Joshi wrote on his Instagram Story.
Passengers on the plane received snacks such as Rice Krispy bars, granola bars and baked goods from Tim Hortons, according to photos posted by Joshi.
The passengers returned to Detroit after more than 24 hours.
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