The company belongs to the service sector and from Costa Rica provides support to customers in the United States and Canada.

Bill Gosling Outsourcing (BGO)a Canadian company that provides services to the fintech, banking/financial institutions, e-commerce, retail, automotive and utilities industries, is gearing up for growth in Costa Rica.


The company arrived in the country in 2019 and recognizes that its development has been boosted by Costa Rica’s political and economic stability, as well as the talent of the workforce. Precisely last December, BGO reached 1,000 employees in its operation in Costa Rica.


“Costa Rica has been an excellent strategic partner for us! Their highly skilled workforce and availability of English skills are key factors in enabling us to serve our customers. In addition, legal certainty and Free zone regime they were an advantage to select the country among our growth plans and thus generate more work options for Costa Ricans,” commented Kenny Johnston, President of Bill Gosling Outsourcing.


Manuel Tovar, Minister of Foreign Trade, said: “Costa Rica is a dynamic place for business and business servicesAlmost 100 different types of processes are offered every day from the country in more than 12 languages ​​in the world. That’s why today we celebrate the announcement of Bill Gosling Outsourcing (BGO), which will create 300 new quality jobs that will contribute to the global economy. We continue to work to be an ideal location for companies that want to optimize their business structure and embrace digital transformation.”


In addition to Costa Rica, BGO has operations in the United States, United Kingdom, Canada, the Philippines, and Trinidad and Tobago.


Jorge Sequeira, General Manager of CINDE, said: “BGO’s growth is based on the confidence in the capacity of Costa Rican talent and on the proven experience of our country in the Services sector, allowing the company to have 24 lines of business from Costa Rica for its customers in the United States and Canada. We hope to continue to be this strategic ally for BGO and that the development of the company stimulates exports from Costa Rica.

in terms of knowledge-based services, which in the third quarter of last year amounted to $5,491 million, representing a growth of 14.3% compared to the same period in 2021 and which shows the dynamism of the sector”.



Talent search: 300 new jobs

BGO is located in the El Cafetal Corporate Center, in Belén de Heredia, and in the first three months of 2023 they plan to hire 300 people to provide support in agent and customer service positions, as well as leadership roles to serve customers in the United States. United States and Canada.


Since arriving in the country, the company has provided support in areas such as: customer service, customer account management, BPO (Business Process Outsourcing), technology services and outsourcing solutions for training of the Contact Center (creation and animation of content).


Interested persons can consult the available positions on https://www.billgosling.com/careers. Among the requirements, candidates must have strategic skills related to the creativity and innovationas well as a real interest in continuous learning. The company stressed that no previous experience is required to apply for the vacancies, however, a minimum English language proficiency is required at B2 level.