In general, the work ethic and the culture of independence are very strong. Of course, the development of the country allows there to be work for almost everyone.
Out of the work, people pursue their interests in any way possible. The Canadian mentality is intimately linked to nature and climate. Therefore, outdoor activities are very important in Canadian life. As a society, the locals are very friendly, courteous, traditional and sarcastic in their sense of humor.
They tend to make fun of themselves, often using irony as a tool. As for the way of life, it is different according to socio-economic status. Canadians like to complain about the weather – which is very extreme – the government, taxes and their jobs in general. However, they tend to be quite tolerant, especially towards foreigners and minorities.
It’s a country with a very diverse population that accepts and welcomes other cultures – these cultures tend to rub off on everyone, so they’re basically a mixed bag when it comes to personality and lifestyle.
Business strategies
Negotiation must be backed by empirical data and facts. In other words, conversations will always try to be objective, free from subjective arguments or emotional considerations. Avoid them to get a good position.
Each business meeting usually begins with a formal presentation of the parties, which does not take long. Once concluded, the personal cards of the participants are generally distributed, in French and/or in English.
They must contain your personal data and your position within the company or institution you represent.
In each working meeting, in turn, sober folders are usually distributed, containing the topics to be discussed at the meeting, previously agreed by the parties when planning the meeting. They are quite reluctant to talk about things not planned in advance.
In return, in the first instance, you will find the CEO of the company sitting in front of you, who will only be there for the first few minutes of this first meeting, as well as a board of directors involved in the company.
At subsequent meetings, executives may be delegated to carry out the negotiation.
Conversations usually take place in a warm but serious atmosphere. Canadians listen to the speaker without interruption.
It is customary to alternate the use of the word politely. This is why it is suggested to try to be clear at the time of your presentation and dedicated to answering the questions of the local counterpart.
The negotiation process is not easy.
It takes time and patience. Each document resulting from a meeting, such as the negotiated positions, will be evaluated by a group of experts, in order to consider the legal framework and the economic and financial impact for the company. Many times it will be necessary for you to make two or three trips to reach the final agreement.
Essentially, meetings are democratic and all participants are allowed to express their opinions. The negotiations must lead to a direct action plan.
rules of courtesy
When trying to make initial contact with your Canadian counterpart, be as courteous and formal as possible.
It is advisable to send an e-mail or letter and wait a few days to receive feedback from the company, before initiating the first telephone contact. This process can take several days or even weeks.
Once in the country, call the counterparty and indicate which hotel you are staying at. It is a widespread commercial custom.
Punctuality is highly valued in Canadian business culture. This is why it is advisable to make sure to arrive on time for each appointment, and to take note of the distances and delays due to traffic jams and/or snowstorms, which are usually usual, especially in winter.
When it comes to introducing yourself and negotiating, adopt a formal, yet pleasant posture. Always remember that the person sitting in front of you values seriousness and commitment, especially in respecting agreed agreements and deadlines.
It is advised that promotional literature – such as brochures, catalogues, maps, etc. – be also printed in English and French.
In dress, Canadians are conservative. Following British tradition, they value worn-looking clothing more than cutting-edge fashion and quirky designs. Be traditional when it comes to dressing to make an impression.
Real estate holidays to take into account when traveling:
- July 1-National Day (Canada Day).
- July 9-Nunavut Regional Day (Nunavut Day).
- July 31-Newfoundland and Labrador (Orangemen’s Day).
- November 11-Day of Remembrance of War Victims (Remembrance Day).
The author is an outstanding foreign trade professional and speaker on trade topics.
“Amateur bacon nerd. Music practitioner. Introvert. Total beer junkie. Pop culture fanatic. Avid internet guru.”